Empower Stride Innovations Refund Policy

Table of Contents

Empower Stride Innovations – Print on Demand and Custom Orders Policy

Introduction

Welcome to Empower Stride Innovations! We are grateful for your support and enthusiasm for our mission. Our Print on Demand products and custom-designed merchandise are crafted as unique pieces to further awareness and appreciation for our cause. Due to the personalized nature of these items, this policy outlines the terms regarding refunds, exchanges, and approval requirements.

Approval and Customization

All custom designs and Print on Demand products require approval from you, our valued supporter, before they are submitted to our printers. This step ensures that your product meets your expectations and minimizes any potential issues. Once approval is provided, your order will proceed, and changes or cancellations will no longer be possible.

Non-Refundable Policy

Due to the custom and personalized nature of our products, all orders are considered final sale and non-refundable once approved and submitted. This includes:

  • Customized or Personalized Items: Orders that include personalized elements or custom designs.
  • Print on Demand Items: Products created uniquely for you on a per-order basis.

Exceptions for Damaged or Defective Items

In rare circumstances, replacements may be offered for items that arrive damaged or defective. Please follow these steps:

  1. Contact Us Promptly: Notify us within 14 days of receiving your order if there is an issue.
  2. Provide Documentation: To assist in processing your request, please include photographic evidence of the damage or defect.
  3. Resolution: If the issue meets our policy criteria, we will arrange for a replacement item at no additional cost to you.

Incorrect Orders

If an item received differs from the one ordered, please inform us within 14 days of receipt. We will review the issue and arrange for the correct item to be sent to you. Empower Stride Innovations will cover all associated shipping costs for such corrections.

Exceptions and Discretionary Replacements

We reserve the right to review and make discretionary decisions on any requests not explicitly covered in this policy. Each case will be considered individually, with the goal of achieving a satisfactory resolution within our established guidelines.

Contact Information

If you have questions about this policy or need assistance, please reach out to us at [email protected]. Your contributions make a difference, and we’re here to support your journey with Empower Stride Innovations.

Thank you for helping us make a lasting impact through your support!